Our clients have a leadership opportunity to be a Chief of Staff, with responsibility for quality care and the efficient treatment of patients in the hospital, as well as the overall leadership of the hospital.
The primary purpose and function of the Chief of Staff is to oversee the Hospital Leadership team to support an effective and productive veterinary medical team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
Responsibilities and Tasks:
- Oversee and train associates on professional, efficient and exceptional client service (lead by example)
- Identify potential “bottlenecks” and formulate solutions to remove barriers in operations that would impede the hospital from providing world class care.
- Provide effective communication between associates, clients, field leadership and Support Office
- Act as communications liaison, including holding routine hospital team meetings, sharing business information and messaging to all hospital associates, ensuring they remain informed, engaged and have opportunities to provide feedback.
- Create a collaborative environment and develop an efficient, productive hospital team that provides the highest quality care and service to pets and clients.
- Ensure compliance with all practice policies and procedures and with all local, state and federal laws.
- Ensure that medical team maintains complete medical records that meet practice quality control guidelines.
- Promote the safety of pets, clients and associates by ensuring the hospital team is utilizing safe restraining techniques, following standard practice guidelines, and maintaining clean, sterile and organized treatment areas, exam rooms and laboratory areas.
- Demonstrate integrity and ethics in all actions and behaviors.
- In collaboration with others, address and resolve hospital client concerns
Hiring Qualifications and Competencies:
- Conflict Management
- Customer Focus
- Developing Direct Reports
- Directing Others
- Building Effective Teams
- Hiring and Staffing
- Communication Skills
- Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
- Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning.
- Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Computer skills - Comfortably and confidently uses a computer and specialized software.
Special Working Conditions:
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
- The noise level in the work environment is moderately high.
- Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
- Requires sufficient ambulatory skills in order to perform duties while at hospital.
- Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate medical equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Experience, Education and/or Training:
- Doctor of Veterinary Medicine (DVM/VMD) w/ CA Veterinary license in good standing or eligibility for licensure OR experience in management and leadership of the business of veterinary medicine in a large, multi-specialty environment
- 1-3 years coaching and developing teams required.
For more information call us on +1 646 5699200 or email your resume to firstname.lastname@example.org